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Frequently Asked Questions


What has been the impact of COVID19 on Costa Rica and Kasiiya Papagayo?
How has Kasiiya responded to COVID19?
How will Kasiiya implement a duty-of-care for me and my family?
How can I improve the safety of my journey?
What is your Payment Policy in light of the COVID-19 pandemic?
What is your Cancellation Policy in light of the Covid-19 pandemic?
What steps is Kasiiya taking to help stop the spread of COVID-19?


When does Kasiiya’s duty of care start?
What is included in my reservation?
When is the rainy season at Kasiiya?
Can you cater to people with food allergies or dietary restrictions?
Do you have special rates for Costa Rican residents?
Is Kasiiya child friendly?
Can I drive to Kasiiya?
What is the closest international airport?
Does Kasiiya have a pool?
Are airport transfers included with my reservation?
How environmentally sustainable is Kasiiya?
Do you have a honeymoon package?
Can I get married at Kasiiya?


What type of suites are available?
What services and amenities are included in the suite?
What is our cleaning procedure?