pause . breathe . discover
COVID-19
As of September 10 2020 there have been a total of just 52,549 confirmed cases of COVID 19 across the whole of Costa Rica with 567 people dying as a result. This equates to a ratio of 0.002% of the population and compares favourably with other parts of Central and South America (Panama - 0.05%; Guatemala - 0.02%; Peru - 0.09%). Experts believe this is a result of increased investments in the Costa Rican health system over the last 50 years to create a world-class universal health system. Another reason for the low rates is the adoption of 1,000 small but well-run clinics called EBAIS to treat infected patients, keeping the virus out of the main hospitals and allowing for improved traceability and containment of the spread. Finally, the Costa Rican government was quick to give the ‘stay at home’ message in early March when there were a handful of confirmed cases. Although not mandatory, the population was quick to adopt and adhere to the advice.
At Kasiiya, we are pleased to confirm that to date every member of our staff and wider community remains healthy and completely unaffected by the virus.
Conscious of the impending border closures we bid farewell to the last of our guests on the 15th of March 2020. On the same day we took the decision to furlough 70% of our staff, enabling them to return home to their loved ones.
All bookings were cancelled and we immediately returned 100% of all deposits paid for future stays at Kasiiya.
After addressing the concerns of our guests and staff, we turned our attention to our local community and contacted the village of Nuevo Colon, our closest neighbour, to ensure they were prepared and had sufficient medical supplies, food and shelter. After collaboration with the village leaders, we supported the village in their aspirations to use the downtime to paint and bring new life to the infrastructure of the village. This was completed under strict social distancing with each family donating their time to help with the project.
At Kasiiya we have been using the quarantine and post quarantine period to complete various maintenance and sustainability projects, upgrading several of our tented suites and facilities. We have continued our conservation work with our NGO partners, installing night cameras and monitoring equipment to better understand the wide range of wildlife that surrounds us here and further developing our conservation project for the turtles that nest on our beaches.
We understand the importance of health for you and your family. At Kasiiya, we have made significant operational changes to address this:
Transport and check-in
Tented Suites
Public areas
The Kasiiya team
We advise all guests to stay in regular contact with us in the months leading up to your visit. We are well connected with local and international associations and usually made aware of ongoing updates regarding the COVID-19. Any member of our team will be at your disposal to discuss any aspect of your trip or concerns you might have.
We have amended our Payment Policy following the COVID-19 pandemic. Please see our complete Payment Policy here.
We have fully reimbursed all guests that had to cancel due to the COVID-19 pandemic. We have also made amendments to our Cancellation Policy to give our guests complete peace of mind when booking with us. Please see our complete Cancellation Policy here.
We´ve implemented and exceeded all protocols proposed for hotels by local health authorities. In addition, we have integrated the best hospitality practices in the world into our operation.
Kasiiya has established a remarkably close relationship with our neighboring villages and, as part of our social responsibility program, we´ve helped educate these communities about COVID-19 to stop the spread of the virus. In addition, we’ve donated masks, thermometers, information posters and built several hand washing stations in the local school.
General
We consider ourselves responsible for our guests from the moment they arrive at the airport until we return you at the end of your stay, but our duty of care starts way earlier and will remain with you long after you leave.
When you arrive at the airport, a dedicated car will be assigned to you for the entirety of your stay with the same driver if you have chosen one of our Discover Costa Rica tours.
All items in your room and car are cleaned with the best procedures in the world to allow a full sanitization.
Your experience at Kasiiya includes:
· Daily housekeeping and laundry service
· Full-board (please note alcoholic beverages are not included)
· A cooler in your room with chilled beverages and snacks that are refreshed each day
· Use of sports facilities such as snorkelling, kayaking, paddle boarding, hiking and bird watching
· Transportation to and from Liberia airport is included for stays of four nights or more
· Laundry service
We have two rainy seasons in Guanacaste. From May to June we experience light to moderate rain, July and August are typically sunny with a very light chance of rain. In September and October, we experience heavy rain.
Kasiiya can cater to a vast majority of dietary needs. We always ask prior to arrival about special needs and allergies that we should be aware of.
Yes - please contact Sarah in our Reservations Department at reservations@kasiiya.com who can provide respective promotions depending on the dates and season. Promotions are exclusive for Costa Ricans and foreigners with a residence identity.
We consider ourselves suitable for all ages however there are no specific facilities for young children at Kasiiya. We have two secluded beaches that in low tide are shallow and safe for children to enjoy; kayaks and paddle boards are available for use; and we offer hiking and wildlife tours with our resident biologist guides that can be tailored for all ages.
For families with younger children we recommend the beachfront suites (Lazy Turtle and Floating Bird suites). Sofa beds, roll-a-way beds and baby cots are available on request.
For further information, please contact Sarah in our Reservations Department at reservations@kasiiya.com.
Yes, guests can drive to Kasiiya in a 4x4 vehicle and for those who do, we’re happy to provide detailed directions and assistance. Please be aware the final four kilometres to Kasiiya are on dirt road.
The closest airport to Kasiiya is Liberia (LIR), which is a 45-minute drive away. In addition to internal flights, Liberia welcomes international flights from USA and Europe.
No, we don´t have a pool. We have two completely secluded beaches, Portuguese is a volcanic sand beach that we have left untouched, and our main beach is calm, large and white sand, with year-round warm water.
The most popular guest activity at Kasiiya is snorkelling on the reef just 50 meters from the shore.
Transportation to and from Liberia airport is included for stays of four nights or more. For shorter stays we can arrange transfers with Kasiiya’s English-speaking drivers and SUVs at an additional cost.
Yes, we have some wonderful offers for honeymooners. Explore our honeymoon packages here.
Yes, the property can cater for smaller weddings. Anybody can get married at Kasiiya and we can help with the legal and logistics requirements of the ceremony. We are specially proud that Costa Rica passed a law that welcomes LGBT marriage since 2020.
Please bear in mind Kasiiya is a very large property with a just a handful of suites, so public or social areas have been designed to accommodate between 14 and 21 guests. The maximum capacity for a wedding celebration at Kasiiya is just 50 people and for weddings with six or more guests it’s mandatory to book a “full buy-out” meaning you have to book the entire resort.
For further information, please contact Sarah in our Reservations Department at reservations@kasiiya.com.
Suites
We have the following generously sized thoughtfully designed suites to choose from:
Floating Bird (3 suites available)
* Beachfront suites
* Unique bathroom separated by a tented covered corridor
* Outdoor and indoor shower and bathtub
* Amazing sea views
* Direct access to the beach and water sports activities
* Largest suite – total area 120 m²
Lazy Turtle (2 suites available)
* Beachfront suites
* Total privacy
* Surrounded by the jungle, facing the Laguna Beach
* Outdoor and indoor shower
* Amazing sea views
* Direct access to the beach and water sports activities
* Total area 110 m²
Laughing Whale (2 suites available)
* Ocean view vintage suites
* Our most remote suites (on top of cliff) with their own cliff path
* Amazing views with 365 days of perfect sunset
* Outdoor bath tub/shower
* Whale watching opportunities
* Total area 110 m²
All our electric 4x4 buggies for internal transportation are disinfected with Ecolab certified products daily.
For guests that book in and out transportation plus external tours operated by Kasiiya, a private SUV and driver will be assigned during their entire stay.
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